Legal notice
Legal Notice
1. Identification
In compliance with the duty of information, the following data is set out below:
Store Name: Shineva
Legal Entity: Ana Linares Santamaría
Registered Office: Carrer de Mossèn Àngel Rodamilans 190, 08222 Terrassa, Barcelona, Spain
Contact Email: helpshineva@gmail.com
2. Terms of Use
Access to and use of this website grants the condition of "User," who accepts, from said access and/or use, these General Conditions of Use.
The User agrees to make appropriate use of the contents and services offered through this website and not to use them for illegal activities or activities contrary to good faith and public order.
3. Product Disclaimer (Important)
The personal care products sold on this website are intended for hygiene, beauty, and general wellness purposes only.
They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
Results may vary from person to person. If you have sensitive skin, allergies, or any medical condition, please consult a healthcare professional before using any product.
4. Intellectual Property
Shineva owns all intellectual and industrial property rights of its website, including all content such as images, texts, logos, trademarks, and design.
Any reproduction, distribution, or modification without prior written authorization is strictly prohibited.
5. Exclusion of Guarantees and Liability
Shineva shall not be held responsible for damages of any kind arising from:
- Errors or omissions in the content
- Lack of availability of the website
- Transmission of viruses or malicious software
Despite having implemented all necessary technological measures to prevent such issues.
6. Modifications
Shineva reserves the right to make changes to the website without prior notice, including modifying, deleting, or adding content and services.
7. Shipping Policy
- Orders are processed within 1–3 business days.
- Shipping times may vary depending on the destination (typically 5–12 business days).
- Shineva is not responsible for delays caused by courier services or customs.
8. Returns and Refund Policy
- Customers have the right to request a return within 14 days of receiving the product.
- To be eligible for a return, items must be unused and in their original packaging.
- For hygiene reasons, some personal care products may not be eligible for return once opened.
- Refunds will be processed once the returned item has been received and inspected.
To initiate a return, contact: helpshineva@gmail.com
9. Privacy Policy (Basic Information)
Shineva complies with applicable data protection regulations (including GDPR).
- Personal data collected (name, address, email, etc.) is used only to process orders and provide customer service.
- Data will not be shared with third parties, except when necessary to complete services (e.g., shipping providers).
- Users may exercise their rights of access, rectification, or deletion by contacting: helpshineva@gmail.com